How Share of Voice Helps Advertisers be Heard

share-of-voiceYou’re sitting in a meeting and there’s that guy who talks a lot. And talks some more. In fact, Mr. Talks-a-lot essentially takes over the meeting with his yakkity-yak and doesn’t give other team members a chance to chime in. He has 100% of the attention in the room. In advertising, that’s called 100% share of voice.

Advertisers can also grab lots of attention (in a more polite and desired fashion) through a media buy that gives them a healthy share of voice.

Print Share of Voice

Share of voice is a term that refers to the amount of space one advertiser occupies on a page relative to other ads running at the same time on the same page, be it digital or print. In print, or example, if Restaurant A runs a full-page newspaper ad announcing its new menu or banquet room, Restaurant A has 100% share of voice since it’s the only ad on the page (no competition for ad attention). Whether the paper is broadsheet or tabloid size, a full-page ad is still 100% of the page, and gives the advertiser 100% share of voice on the page.

No matter the size of the newspaper, if a brand is the only advertiser on the page—even when sharing the page with editorial content—that’s 100% share of ad voice. Two half-page ads on the same page would each have 50% share of voice.

Note that in today’s more fragmented advertising and media world, there are many avenues on which an ad may stroll—in print, on a newspaper’s website, and social media, as well as broadcast outlets. While share of voice is applicable to each of these media, obtaining 100% may not be possible with some of them. Print and online are two that can easily lend themselves to acquiring 100% share of voice.

Of course, regardless of the ad’s size, it’s important to create a high-quality ad that readers will notice and remember. Clear, compelling copy, clean graphics, a well-designed logo are key elements. Your business doesn’t have to be Mr. Talks-a-lot to catch the reader’s attention—but you do need to keep share of voice in mind when developing your advertising budget and buy.

The Walk-Away: A larger share of voice amplifies an advertiser’s message to consumers. If you consider share of voice the amount of influence your media buy delivers, then taking the lion’s share of the page means getting the lion’s share of the readers’ attention and awareness.

News As A Niche Business

multimedia-wallI was at an advertising conference last week where many of the professionals were bemoaning the ever-increasing amount of media options. “Fractionalization” as we like to call it. As products proliferate, the amount of knowledge to follow them needs to increase in order to serve clients while consumers ever-increasingly break themselves down into ever more granular segments of personal interest.

This is perhaps most visible in the news business. I recently saw Scarborough market data for Phoenix, the nation’s thirteenth largest market. The Arizona Republic is the market’s leading “mass market” product with an adult penetration of just under twenty percent. Even adding its website, azcentral.com, takes its net audience coverage to about one in four adults on an average day.

Atlantic City is not Phoenix, and The Press of Atlantic City’s coverage is greater while also being a market leader. But instead of pointing to the decline in overall penetration, it does point to the proliferation of news products within markets today — lots of choices with all the attendant challenges of choice. I recently completed an advertiser study in a New England market where agencies seemed overwhelmed by the amount of choices available to buy in the news genre while advertisers seek “results” from ever-increasingly micro-targeted buys.

Call it the decline of the mass market. Call news a niche business. But in any case, it’s obvious to everyone that it’s getting harder and harder to make the right media choices and spend money wisely.

The Walk-Away: The days of a single medium monopolizing audience share are gone. Consumers — and the media they consume — continue to splinter into an increasing array of niche interests. Making a wise media buy these days requires working with agencies or media groups like The Press of Atlantic City who have expertise in advertising through a wide range of outlets, from social media to web sites to print publications.

Why to Consider Advertorials versus Going Native

group social media_107151458Thanks to the web and social media we have yet another new advertising term to learn - ”Native Advertising.”  The problem is that even those in-the-know don’t know exactly what it is. “The native advertising industry is so new that nobody can agree what it means in the first place,” writes Jack Marshall in his Digiday article aptly entitled Native Ad Terminology is a Mess.

The easiest way to start to understand Native Advertising is to look at its counterpart in the print world  – the Advertorial. In its most basic format, a native ad is a digital ad that promotes something by trying to appear as if it’s not an ad.

So why the new term? Simply put — Advertorials are simple and Native Advertising is not.

What Advertorials and Native Advertising have in common are two shared goals:

  1. To create advertising content/copy that doesn’t appear to be an ad
  2. To create an ad that is closely aligned with people’s expected experience.

The second goal is admittedly jargony as it stems from the web world, but this is what it means: when a reader picks up a magazine or newspaper, she expects to read articles. Hence, advertorial appears as articles. The format of the advertising matches the reader’s expected experience in picking up the print product. The good news is that newspapers and magazines have long-established standards so readers can easily spot advertorials and be aware that they are reading “Sponsored or Paid” copy. Industry studies indicate that  readers understand advertorials are promotional, but like the format just as they like to read ads. Advertorials, when measured, continue to show solid returns for advertisers.

In the digital world the concept of expected experience also is called intended or organic experience. It means creating content that, similar to advertorials, match the viewer’s desired experience when they go on to a specific digital medium. And, here’s where it gets complicated as some come to a digital platform to read articles, others to scan headlines, some to watch videos, and still others to search for information, or listen to music. The format of native ads, therefore, changes for each of these experiences.

The most common type of native ad is a Paid Search Ad on Google. The intended experience is for searchers to see results based on a defined search term or series of words. The organic search results bubble to the top based on a Google, Bing, or other algorithms. The native experience is to see paid ads next to the organic ads that have been strategically placed to entice the viewer interested in the searched term.

Other common examples are sponsored Tweets, and sponsored Facebook posts, but there are many others. Google, Facebook and Twitter provide “closed” native ads – meaning you can sponsor Tweets within Twitter feeds, or sponsor Facebook links within the Facebook news feed.  There are also “open” native ads that run across platforms, but these are too complex to address in one blog post.

Unlike print advertorials, digital native ads are not always clearly marked.  According to a 2013 e-Marketer report: “Native ad spending is growing faster than many other forms of digital advertising.” And an April 2013 BIA/Kelsey study states:  “Native social formats, including video, and mobile-social advertising will be the principal market growth drivers.” But the jury on native ad effectiveness is still out.  Some marketers love them.  Some consumers hate them.

The Walk-away:  Sponsored ads work. It’s why advertorials have been popular with so many advertisers for so many years. But, when it comes to the digital world, the best advice is “Buyer Beware.”  The medium is so new that it’s not yet regulated, and it’s easy to spend big bucks that literally dissipate into air. Until there’s more agreement on what works and what’s ethical, it’s best to stay grounded in advertising techniques that have proven their mettle for all sorts of advertisers.

Interested in testing an Advertorial?  It’s viable for every type of advertiser.  Call your media sales consultant, or the marketing department at (609) 272-7105 to brainstorm how an advertorial in print might work for you.  Native ads?  The Washington Post is testing them.  We’re open to discussing them, but the WaPo model leaves something to be desired and much to be discussed.

Originality in logo design

It’s been said there’s nothing new under the sun. This is becoming increasingly apparent in the realm of logo design. It’s a fine line that designers walk: Keep the design simple, and you risk looking like something that’s already been done. Make the design more complex in an effort to look original, and you risk the flexibility and usefulness of a clean mark.

It’s entirely possible that a designer will create something that inadvertently looks like an existing logo. It’s also possible that, having seen an existing logo, that image becomes buried in the designer’s subconscious mind, only to resurface during the creative process. And then there are just plain rip-offs.

Designer Mike Davidson posted some examples of these on his blog awhile back. Here’s an example of a blatant theft of the SquareSpace logo:

450x141xmaxmost_squarespace.gif.pagespeed.ic.vr8PU1uaSg

To their credit, once MaxMost.com was contacted about the problem, they had their logo redesigned (I don’t know what the fallout was for the offending original designer):

maxmost_logo_n

Also from Mike, and example of what is most likely a case of inadvertent similarity:

450x141xscottish_quark

More recently, Magic Hat Brewing company sued West Sixth Brewing Company over similarities to their labels:

magic-hat-vs-west-sixth

Because they are both breweries, Magic Hat asserted that the design similarities could cause confusion in the marketplace. I thought the designs were reasonably different, with one exception: The eight-pointed star. Apparently, the companies saw it this way, too. Here is West Sixth’s redesign as part of the final settlement of the dispute:

West-6th-Changes-Logo-400px

So originality in logo design can be a tricky business. Which brings me to my real subject: do-it-yourself logo websites.

There are a growing number of these sites that enable you to piece together a logo from stock components, all at a ridiculously low price. From a cost perspective, this can seem very attractive. But like anything involving templates, you risk looking very much like everybody else. And not too long ago, one of these sites was caught using other designers’ work in their image libraries. To make matters worse, the site’s terms-of-use agreement absolved them of liability related to logos designed on their site, meaning you could be sued if your new, inexpensive logo happened to include someone else’s art.

The Walk-Away: Logo design is serious work. Going to a DIY site may save you money, but at the expense of originality and possible copyright violations. Your best bet is to work with a reputable designer, not just for a first-rate logo, but for usage guidelines to make sure you present your brand in the best possible light.

Does Your Ad Copy Support Your Company’s Message?

words-legs-300pxYou’ve signed the insertion order and you’re excited about your ad campaign—but will your message excite your audience?

Strong graphic design and copy are keys to engaging readers both in print and online, so make sure what you say not only reflects accurately what you do but also makes the impression you want to give to consumers.

For example, if you own a high-end jewelry store, your headline and body copy should convey a sense of elegance and luxury. If you are a casual waterfront restaurant, you probably want to tell people how much fun it is to dine at your establishment.

Some tips for crafting copy that sells:

Avoid the shotgun approach. You can’t be all things to all people, and certainly not in one ad. If you have a multi-faceted message, try focusing on one aspect per ad insertion or online ad rotation to avoid cramming in too many competing points in one ad.

Be clever but not cloudy. Is your super-clever headline clouding what you do or sell? We’ve all seen commercials we thought were clever and entertaining . . . and could not remember the product it was selling. Don’t make the same mistake in your newspaper ad. Clever catches attention but must still get your point across.

Keep your copy simple. Your headline and graphics will catch readers’ attention – but overly long or technical copy will have them turning the page. Support your selling point without getting bogged down. If your digital ad is compelling, readers will click through to your website or promotional landing page. Make sure you are exercising the same simplicity there to keep visitors engaged.

Let’s make a deal! Everyone loves a bargain; if it is appropriate for your business consider including a special offer or coupon in your newspaper ad. Readers are accustomed to seeing coupons and sale ads for retail stores but other advertisers can offer something special in their ads as well. For example, professional service providers might include a free consultation with mention of the ad; restaurants could offer a free dessert or new menu item to sample; hotels might offer free breakfast with an overnight stay.

Hit your target. If you are placing your ads in certain sections of the newspaper or pages on the website that align with editorial, write your copy to speak that audience. Copy for sports bar ads in the sports section is likely to be geared to younger male sports fans; ad copy for a cosmetic plastic surgeon placed in the lifestyle section is probably directed to middle-aged men and women.

The Walk-away: There is a lot of truth behind the adage “perception is reality,” and your ad copy will create a lasting perception of your business in consumers’ minds. Make sure it’s crisp and clever but still conveys your sales message clearly.

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